Every time your order has been successfully endorsed to our partner courier, LBC, you'll receive a notification with the tracking number via email or phone number. You can track real-time updates via LBC's website www.lbcexpress.com/track/
Note: If you haven't received your tracking number, you may send us an order inquiry/request thru this link https://straightforward.zendesk.com/hc/en-us/requests/new or tap the thought bubble button to talk to me.
Make sure to copy and paste your tracking number on the "Enter a valid tracking number" field.
Usually, there are errors appearing on the website. Please check this table on what troubleshooting should be done.
| Error | Troubleshoot / Solution |
| " Invalid tracking number" | Check your tracking number first make sure you have copied and pasted the exact tracking number sent to you. |
| Check the date and time the tracking number has been sent to you. Usually, allow 1 day for the tracking number to be active. This happens, the tracking number hasn't been scanned yet on their system. | |
| " Delivery Failed" |
Please contact LBC hotline or contact us for proper coordination with LBC. |
| "Shipment is with a concern. Please get in touch with us through our official customer care channels" |
Please contact LBC hotline or contact us for proper coordination with LBC. |
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