General

Product FAQ

• I want to know if an item is available.
• What's your sizing for apparels?
• What is Daily Vegan Leather (DVL)?
• My preferred size or product isn't available. What can I do?

Order FAQ

• How do I place an order?
• How do I place an order for Buy 1 Take 1 (B1T1)?
• I want to know if my order is confirmed.
• What are the payment options?
• I want to submit my proof of payment.
• I want to return and exchange my item.

Shipping FAQ

• Who is your partner courier?
• How much is your Shipping Fee?
• Do you have next business day delivery?
• How many days shipping?
• How to track my order.
• Do you ship outside the Philippines?

See all 7 articles

After-Sales FAQ

• How do I know if my order is qualified for a return or exchange?
• How do I file an order concern?
• I want to edit my order.
• I want to cancel my order.

Partnerships and Opportunities FAQ

• Partnership opportunities with Straightforward
• I want to visit your physical stores.
• I want to be part of your Facebook and Viber community.
• I want to work at Straightforward.